Reference

ibcmax Legal access for your account

ibcmax puts Legal terms beside the account steps that matter: phone verification, wallet ownership checks, and payment records for DANA, OVO, GoPay and QRIS.

Terms before accessWallet checks explainedIndonesia policy pathAccount request support
ibcmax ibcmax Legal access for your account
POLICY CONTACT

Get help with Legal questions

A clear contact route matters when a Legal clause affects your account or payment status.

Account support Ask about registration details, phone verification, or a paused account through the account support…
Cashier status For DANA, OVO, GoPay, QRIS, bank transfer, or virtual account questions, use the cashier…
Policy requests Request a copy, correction, or clarification of your Legal data through the policy contact…
DATA PRACTICE

How ibcmax handles Legal records

Legal handling is practical: we keep the records needed to operate an account, check payments, protect login access, and answer policy requests.

Account data

We use registration details and phone verification to connect your account to its access record.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account references may be retained to reconcile transactions.

Cookies

Cookies can preserve sign-in state, language choices, and security signals on your browser.

Account security

Keep your password and phone access private, and contact support if you notice an unfamiliar login.

Retention

We retain account and transaction records for the period needed for service operations, security checks, dispute handling, and applicable legal…

Change requests

You can ask about access, correction, deletion, or a copy of eligible personal data through the policy contact route.

Common ibcmax Legal questions

These Legal answers address the points Indonesian account holders usually need before opening an account or asking for a record change. We keep the wording direct, but a particular outcome can depend on the account record, payment evidence, and whether access is permitted by local law.

Legal covers account conditions, phone verification, payment ownership checks, data handling, cookies, security duties, retention, and request routes. It also explains that access depends on local law for your location.

Yes, clear phone verification is required before account access. If your number cannot be confirmed, contact account support through the signed-in route and ask which Legal step remains incomplete.

Those local rails can appear in the payment record, provided the method is available to your account and connected to you. Wallet ownership or transaction checks may apply before a status is changed.

Use the policy contact route in your account and name the record you want corrected, copied, or removed. We may verify your identity first, then assess the request under applicable Legal duties.

We may pause access when registration details, phone verification, wallet ownership, or transaction records need clarification. This allows us to examine the issue before restoring access where local law permits.

Retention depends on the record type, security needs, dispute handling, and applicable legal duties. DANA, QRIS, bank transfer, and virtual account references may therefore remain for different periods.

Use account support for registration or access wording, and the cashier support path for payment records. Include the clause or reference involved, but never send your password or full login credentials.